FREE SHIPPING
We offer free shipping on orders over $75.00 with the following exceptions:
- Free shipping does not apply to orders submitted through the Contact Us feature or through regular email. Orders must be completed using the checkout process in our online store only.
- Wholesale orders. Free shipping does not apply to wholesale (or bulk) orders.
If you have any questions about shipping or whether your order qualifies for free shipping, please use the Contact Us page to submit your questions to us before you place your order.
How Free Shipping works:
Our shopping cart software isn't capable of providing Free Shipping automatically. Instead of not offering this great opportunity to save to our customers, we will handle our orders that qualify for Free Shipping manually.
Your order will qualify for Free Shipping if your order subtotal is equal to or more than $75.00. Your order subtotal is the total dollar amount of your order AFTER sales discounts and coupon savings have been applied, but BEFORE taxes or shipping have been applied.
Select USPS Parcel Post shipping method during checkout. Our Free Shipping offer is only valid for the USPS Parcel Post shipping method. If you require faster shipping methods, then Free Shipping will not apply.
You will be charged for shipping when you complete your checkout. After you submit your order and we determine that your order does indeed qualify for Free Shipping, we will promptly refund the dollar amount you paid for shipping. We will notify you when we issue your refund. We will also notify you if your order did not meet the requirements for Free Shipping.
STORE PICK-UP
You can pick up your order at our booth in the USA Flea Market or you can pick up your order at any one of the events listed on our Event Calendar.
If you are picking your order up at the flea market, please note in the Order Comments on what day you will be in to pick up your order.
The USA Flea Market is located at 11721 US Hwy 19, Port Richey, FL 34668. Once inside the flea market, we are located at Booth #13 on Main Street (there are directories on each street). The flea market is open Friday, Saturday, and Sunday from 9 a.m. to 4 p.m.
If you will be picking up your order at one of our craft fairs or candle parties, please note in the Order Comments what event you will be meeting us at to pick up your order.
SHIPPING
Please use the following map to figure approximate shipping time for your order.
Due to the fact that each item is hand-poured to order, please allow appropriate time for us to complete and ship your order. Our current order processing time is 3-4 days. During peak and holiday seasons, orders may take longer to complete and ship. Our busy season is September - December. Most orders will be made and shipped within 2 days, but please allow longer during our busy season. You will receive notification when your order has shipped.
Our business days are Monday - Friday, not including holidays. Begin counting from the business day after you place your order, to calculate the time it may take for your order to be complete. Also, keep in mind that processing time does not include shipping time, and it can take anywhere from 2 to 6 days for the postal service to deliver your order to your door.
If you need an order delivered by a certain date, please enter this information in the customer comments box during checkout or use our Contact Us form to let us know.
RETURNS & EXCHANGES
We try to ensure the quality of every product we produce through testing. Customer satisfaction is our goal!
If you are not happy with your product for any reason at all, you can return it to us within 7 days of receiving your item for a refund or an exchange. You must contact us within 7 days of receiving your order and the product must be returned to us in order to receive a refund or an exchange.
You can return your product for an exchange only any time within 30 days of the receipt of your order. You must contact us within 30 days of receiving your order and the product must be returned to us in order to receive an exchange.
Please note that we do not cover the cost of returning the product to us.
DAMAGED OR LOST PACKAGES
We package all of your goodies with their safe passage in mind. However, the reality is that shipping accidents do occur. We offer USPS shipping insurance and encourage all of our shoppers to take advantage of this inexpensive service. We charge actual USPS insurance rates. We do not make a profit from this service.
We will not accept responsibility for items that were not insured that were damaged or lost while in the care of the Unites States Postal Service. If your items arrive damaged or does not arrive at all and you purchased shipping insurance, we will file a claim with the post office at http://www.usps.com/insuranceclaims/online/welcome.htm.
